Core HR
Helpdesk
Employees raise a ticket, it is assigned and tracked to resolution, and the thread stays attached to the person who asked.
How it is used
Internal tickets from staff to HR or IT, so a request has one thread and one owner instead of a chat message somebody forgot.
How it works, screen by screen
Every screen below is the real one, photographed from a working tenant, with the route it lives at so you can go straight to it.
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Give every request one thread
/admin/helpdeskStaff raise tickets by category; each has an owner and a status. A request asked on a Friday afternoon survives the weekend instead of dying in a chat window.
What it does
- Ticket categories routed to the right handler
- Threaded conversation with attachments
- Status and priority tracking to resolution
- Assignment and reassignment across the HR team
- History kept against the employee record
- Notifications when a ticket moves
Where to find it
Administrators
- /admin/helpdesk
What staff see
- /employee/helpdesk
How it connects to the rest
Nothing below is an integration to switch on. These are the same records, read and written by more than one module.
Comes from
Feeds into
Looking for what this replaces and why it matters? See the Helpdesk overview.